The manager, business owner, or salesperson who possesses humility allows engagement with other people (employees, partners, vendors, customers, prospects, suspects, etc.). They are accessible and present. They are not toxic. They are thankful for their riches and often flexible with others. The ego is successfully managed.
Add confidence to all that humility and you have an individual who is certain he will successfully handle the management issues with which he is faced, or the customer issues he will encounter. He is able to deal successfully with people of all types, change prospects into customers, move the business forward, and solve problems that need to be solved. Confidence instills confidence in others, so the humble and confident business person inspires those around him. He often takes a leadership role even when it is not a formal one.
Who do you know who possesses humble confidence? How have these traits helped their business? Their sales?
If you like this post (or don't) please leave a comment. Skip Anderson is the Founder and President of Selling to Consumers Sales Training. He works with companies and individuals who sell to consumers in B2C, retail, in-home selling, and the financial, real estate, and insurance markets.
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